C4U, Terms & Condition
Accidental Physical and Accidental Liquid Damage Protection Plan
- Damage Protection Plan(“Plan”)
This risk underwritten accidental damage protection contract governs the support process for physical and fluid damages for under warranty products (“Device”) sold by its manufacturer’s official sales channels/retailers in and in its original packaging. This plan is not valid for any products that are purchased by a customer post a return from the first customer & even in unboxed condition
2. Plan Term
Benefits under this Plan begins when you (Customer, who is the User of the Device) purchase the Plan and has an overall 3 years warranty with 3 years ADLD cover and 2 years of EW.
3. Plan Eligibility
- This plan can be purchased only within 60 calendar days of the purchase of the Original Device
- The terms of this Plan, the original sales receipt for your Plan, the original sales receipt of your Device, the proof of your identity provided at the time of raising a Damage Repair Service Request, the indemnification you provide about the working condition of the “Registered” Device before the purchase of the Plan and the Plan Confirmation are each part of your Plan
- The accidental damage protection coverage provided by the Plan is additional to the coverage provided by the manufacturer’s hardware warranty in the first 365 days post purchase of the Original Device
- You can avail up to three (3) support instances equal to or less than the sum insured per Registered Device (Up to the eligible Benefits Value, as described in point no. 4.3) is allowed during the term of the Plan. All subsequent Damage Repair Request if any, shall be considered for paid repair only
4. Plan Details
- “Registered “Device
The Device that was successfully registered under the Plan by purchasing the Plan within 60 calendar days from the original purchase of the Device is termed as “Registered Device” - Customer
The company whose name is mentioned on the original invoice of the Registered Device is the Customer. The serial number of the enrolled device should be included in the invoice. - Benefits Value
Maximum Benefits Value at any given point of time will be equivalent to the depreciated value of the Registered Device at the time of submitting the Damage Repair Request, less total sum of damage repair value from last Damage Repair Requests (if any) . Limit is one (1) repair instances of your Registered Device, subject to the maximum eligible Benefits Value at the time of submitting a request. There is a Processing Fee charged on approval of the Damage Repair Request (Refer to the Table below) - Beyond Economic Repairs (BER)
If the repair cost of the Registered Device is more than the Benefits Value of the Registered Device, then the repair request will be determined as Beyond Economic Repairs (BER). In the event of BER, customer opting for reimbursement, the applicable depreciated amount less the processing fee (as applicable) will be returned to the customer as settlement subject to beneficiary returning the original device along with its original accessories and original box to Brilyant IT. In case the accessories along with the original box are not received by Brilyant IT, there will be a deduction from the final settlement amount. - Scope of Service under the Plan
Provided the Registered Device is handed over to Brilyant IT or its authorized channels in its entirety during the Damage Repair Process and that the beneficiary has submitted the documents as desired under the Plan and have purchased the Registered Device from official sales channels of original manufacturers in India. The following conditions would be considered under the Plan.
- Inclusions
- Suffers accidental physical damage and/or accidental liquid damage and such damage that causes Registered Device to stop working on normal usage
- Fails to work because accidentally fluid has entered its internal circuitry, resulting into stoppage of the Registered Device
- Suffers damage due to:
- Acts of god perils, fire, lightning and explosion
- Damage during riot or strike
- Exclusions
The Plan will not cover:
- Plan purchased beyond 60 calendar days of purchase of the original device
- Any damage reported within the first 15 calendar days of purchase/activation of the Plan
- Any loss or damage under mysterious circumstances including lost or stolen
- Loss or damage due to Intentional act or wilful neglect
- Loss or damage arising before/after Plan Term
- Loss or damage not reported to Brilyant IT within 72 hours of the loss or damage to the Registered Device
- Any loss or damage due to hire or loan of the Registered Device to a third party
- Loss arising due to unlawful act including Terrorist activity, War, Nuclear Explosion, Radioactive Contamination, Chemical, Biochemical, Biological, Electromagnetic, Cyber Attack
- Consequential loss of any kind or description including wear & tear, manufacturing defects
- Loss or damage caused by incorrect storage, poor care and maintenance, careless use, gross negligence, incorrect installation and incorrect set-up
- Loss or damage covered by supplier, dealer or manufacturer’s limited warranty
- Any loss effecting to ancillary products even if equipment results into complete stoppage of working
- Damage caused by (a) a product/ accessory that is not the Registered Device, (b) operating the Registered Device outside the permitted or intended uses described by the original manufacturer of the device, or (c) service (including upgrades and expansions) performed by anyone who is not an Apple Authorised service Provide (AASP) of the original manufacturer of the device for Apple devices respectively (d) Any failure/damage caused outside the Indian territory.
- Registered Device with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the original manufacturer of the device
- Registered Device that has been lost or stolen
- Cosmetic damage to the Registered Device including but not limited to scratches, dents and broken plastic on ports
- Defects caused by normal wear and tear or otherwise due to normal aging of the product
- Issues that could be resolved by upgrading software to the then current version
- Third-party products or their effects on or interactions with the Registered Device or the software
- Your use of a computer or operating system that is unrelated to consumer software or connectivity issues with the Registered Device
- Damage to, or loss of any software or data residing or recorded on the Registered Device.
- Recovery and reinstallation of software programs and user data are not covered under this Plan.
- Any loss or damage to accessories and panels even if forming part of the standard pack or to any complimentary or ancillary product/s made available under any promotional scheme
- Costs implicitly or explicitly covered by any manufacturers, suppliers or repairs guarantee or warranty. Problems or defects otherwise covered under the original manufacturer’s Warranty/ Guarantee
- Recalls or modifications to the Product
- Accessories, consumables and batteries used in or with the Product
- Replacement of consumable item or accessory like, plugs, batteries, light bulbs, light covers, software and add-on options incorporated in a Product for which the Service Contract was purchased. Batteries, internal or external to the product
- Damage resulting from power outage, power surges or dips, fluctuating voltage, inadequate or improper voltage or current. Reception or transmission problems resulting from external causes
5. Special Exclusions
Brilyant IT shall not be liable in respect of loss or damage to Registered Device relating to or caused due to the following:
- Loss or damage due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Registered Device
- Loss or damage due to mechanical or electrical breakdown or derangement, unless such loss is accidental damage, and which is not covered within the manufacturer’s warranty
- Penalties for delay or detention or in connection with guarantees of performance or efficiency
- Loss due to the Registered Device which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary
- Loss due to deterioration or wearing away or wearing out of any part of the Registered Device that is caused due to or naturally resulting from its normal use or exposure
- Brilyant IT shall not be liable for any loss or Damage Repair Request if:
- The user is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Registered Device and/or
- The Plan is purchased for the Registered Device after 60 calendar days from the date of purchase of the Original Device
- Due to the inability of the Beneficiary to submit any of the processing of Damage Repair Request and Damage Repair Request payment documents required by Brilyant IT or the risk underwriter for processing the eligible Damage Repair Request
- The Plan shall also not cover a damage or loss:
- In any action, suit or other proceeding where the risk underwriter or Brilyant IT alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction, damage or liability is not covered by this Plan, the burden of proving that such loss, destruction, damage or liability is covered shall be upon the Beneficiary
6. Plan Activation
On successful purchase of the Plan an automated communication will be sent to the registered email Id. This automated email may be considered as confirmation of registration of your device or Plan activation.
Please note, the confirmation email will be received on the email Id registered at the time of Plan purchase from the Retail Store.
7. Service Request Process
In the event of damage to the Registered Device, you (Beneficiary) are required to do the following things:
- An immediate intimation (not later than 72 hours from the date and time of damage) about the damage should be given to Brilyant IT via its support channels comprising of the Brilyant IT App and Consumer Web Portal.
- The event needs to be notified to Brilyant IT with cause or reason of damage & obtain services estimate towards damage
- Do not get the damaged Registered Device repaired unless intimated by Brilyant IT& further authorized by Brilyant IT
- Documents required during the Damage Repair Request: (1) Electronic form duly filled in with all the details of the damage, (2) ID proof, if requested, (3) Purchase invoice, if requested (4) Provide any additional document if required by Brilyant IT or the risk underwriter to determine the admissibility of the Damage Repair Request.
8. Service Fulfilment Process
- Brilyant IT provides services through Pick/Drop Support (“PUDO”) Service for the Registered Device, for serviceable locations. You are required to wait until Brilyant IT confirms in writing via an email or on a voice call on your registered number or provides an update on the App about the status of the Damage Repair Request and the next steps expected. Once you are notified & that the service (either repair or replacement) is complete, you will promptly be notified via the App. The repaired / replacement device will be delivered to the address of initial pickup within the next working day of completion of repair / replacement
- Brilyant IT reserves the right to change the method by which they may provide repair / replacement service to you and your Registered Device’s eligibility to receive a particular method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in
- Issue, if any, found post receiving the repaired/replaced handset, should be reported within 48 hrs. of the delivery by Brilyant IT
9. Your Responsibilities
To receive service or support under the Plan, you agree to comply with the following:
- Provide a copy of your Registered Device’s original proof of purchase, if requested again
- Provide Original copy of the Job Sheet upon replacement/refurbishment of the device, if requested, which was obtained from authorized service centre of the original manufacturer
- Provide information about the reasons and causes of the damage to the Registered Device
- Provide identity proof if requested to verify Beneficiary of the Plan again
- Respond to requests for information, including but not limited to the Registered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Registered Device, any error messages displayed, actions taken before the Registered Device experienced the damage and steps taken to avoid the damage
- Follow instructions Brilyant IT gives you, including but not limited to refraining from sending Registered Device that is not subject to damage protection as per the Plan and packing the Registered Device in accordance with shipping instructions
- Make sure to take backup of software and data residing on the Registered Device and remove all the passcodes and disable ‘Find My iPhone’ before handing over the device to Pickup Agent or ASC. DURING THE FULFILLMENT OF DAMAGE PROTECTION SERVICE BRILYANT IT OR THE ASP MAY DELETE THE CONTENTS OF THE REGISTERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Brilyant IT and/or ASPs will return your Registered Device after the service event or provide a replacement unit as the Registered device was originally configured, subject to applicable updates. Brilyant ITor the ASPs may install latest software updates as part of hardware service that will prevent the Registered Device from reverting to an earlier version of the Operating System. Third party applications installed on the Registered Device may not be compatible or work with the Registered Device as a result of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords
- Fill and submit the Electronic Forms by answering few questions on the damage incident for raising a valid Damage Repair Request
- Providing any additional documents as may be required by Brilyant IT and/or the Insurer (Risk Underwriter) in order to determine the admissibility of the Damage Repair Request
10.Depreciation Matrix
The standard depreciation matrix applicable for this Plan is as below: ( To add **)
11. Transfer of Plan
- The transfer of ownership of the Plan for the Registered Device from the Customer to another party will render the Plan & its benefits null and void
- If the Registered Device is replaced under Manufacturer’s Warranty during the Plan Term, then the replacement Device will be termed as Registered Device, with the applicable Plan benefits for the remaining period of the Plan Term.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BRILYANT’ IT’S AFFILIATES AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM BRILYANT IT’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF BRILYANT IT AND ITS AFFILIATES AND ITS’ EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE DEPRECIATED VALUE OF THE REGISTERED DEVICE. BRILYANT IT SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE REGISTERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT BRILYANT IT’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, BRILYANT IT’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE REGISTERED DEVICE OR SUPPLY OF THE SERVICE
13.General Terms
- Brilyant IT may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
- Brilyant IT and its affiliates & its agents is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
- This Plan is offered and valid only if you are making a Damage Repair Request in India
- This Plan is not offered to persons who have not reached at least the age of 18. This Plan may not be available in all states, and is not available where prohibited by law
- In carrying out its obligations Brilyant IT may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all of the calls between you and them
- Brilyant IT has security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Brilyant IT regarding the processing of data, and Brilyant IT will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact Brilyant ITat the support mediums provided such as support@Brilyant.com or the call centre number of Brilyant IT.
- The terms of the Plan, including the original sales receipt of the Registered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Brilyant IT’s entire understanding with respect to the Plan
- Brilyant IT is not obligated to renew this Plan. If either Brilyant IT does offer a renewal, they will determine the price and terms
- There is no informal dispute settlement process available under this Plan
- In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed & or revised from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect. Brilyant IT does not own the responsibility of the communication for the changes made if any. Revisions in the terms & conditions, if any will be updated on our website
- These terms and conditions shall be governed by and construed under the laws of India, subject to the jurisdiction of courts in Bangalore.
- These terms and conditions do not affect your statutory rights as a consumer
- Customers consents to Brilyant Its ending periodic transactional SMS regarding the Plan bought by the customers as per the governing regulations
- Brilyant IT reserves the right, at its discretion, to change or modify, the terms of this Plan
14. Support Contact Details:
- Brilyant IT Customer Service Number: 1800 309 6500 (Toll Free), Monday to Saturday ,10.30am to 6.30pm
- Brilyant IT Customer Service Email ID: support@Brilyant .com
