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Experience how TAT Genie can simplify IT service management for your organization.
Explore ticket creation, request routing, approval tracking, SLA visibility, and workflow automation through one platform.
What We Offer
TAT Genie helps teams create, assign, track, and close service requests with complete visibility.
What you get:
- Centralized Ticketing: Manage all service requests from one platform.
- Request Routing: Assign tickets to the right team or owner faster.
- Status Visibility: Track every request from initiation to closure.
TAT Genie helps organizations monitor turnaround time, identify delays, and improve service accountability.
What you get:
- SLA Tracking: Monitor response and resolution timelines.
- Bottleneck Visibility: Identify where requests are getting delayed.
- Performance Insights: Understand team workload, delays, and closure patterns.
TAT Genie simplifies approvals, reminders, escalations, and task movement across teams.
What you get:
- Automated Workflows: Move requests through defined service paths.
- Approval Management: Track approvals with clear ownership.
- Smart Reminders: Reduce delays with timely alerts and updates.
Why Brilyant for HRM Genie?
Built for High-Velocity Service Operations
Brilyant’s Digital Product Group builds enterprise-ready products that simplify everyday operations. TAT Genie is designed to make service management faster, more visible, and more accountable.
Clear Ownership
Every request has a defined owner and next action.
Faster Turnaround
Reduce delays with structured workflows and alerts.
Better SLA Control
Track service timelines and improve team performance.
Centralized Visibility
View tickets, approvals, workload, and status from one place.
Enterprise Understanding
Built with Brilyant’s experience in IT operations, workplace technology, and service delivery.
The TAT Genie Flow: Our Process
Step 1: Request Creation
Employees or teams raise service requests through the platform.
Step 2: Smart Assignment
Tickets are routed to the right owner, team, or department.
Step 3: Workflow Tracking
Approvals, tasks, and updates move through defined flows.
Step 4: SLA Monitoring
Response and resolution timelines are tracked continuously.
Step 5: Closure & Insights
Requests are closed with visibility into performance and bottlenecks.
Ready to Speed Up Service Delivery?
Give your teams a smarter way to manage tickets, approvals, and turnaround timelines.
With TAT Genie from Brilyant’s DPG, organizations can reduce delays, improve visibility, and run service operations with better control.