C4U: Smarter, Stronger
Support for Enterprise
Devices
A complete workspace solutions support services package built for modern enterprises. C4U delivers seamless post-sales coverage, faster issue resolution, and enterprise-grade protection, ensuring every device stays productive, secure, and future-ready.
Enterprise Device Care:
Upgraded for Modern Workplaces
Your Partner for Managed Workspace Support Services
From warranty coverage to advanced protection, C4U is designed to boost device uptime and streamline IT operations.
A reliable workspace support services C4U tier for enterprises that expect faster response, consistent quality, and zero disruptions.
- Workspace productivity tools support for enterprises
- Managed workspace support services C4U package
- Enterprise-grade device protection and lifecycle assurance
- Nationwide support coverage for distributed teams
- Seamless partner-driven service experience across India
Why C4U Matters Beyond OEM Warranty
OEM warranties 
don’t cover accidental or 
liquid damage (ADLD)
C4U fills the gap 
with full ADLD 
protection
OEMs usually offer only warranty extensions - not comprehensive coverage
C4U ensures real-world protection for everyday device risks
Ideal for enterprises 
where device downtime impacts productivity
Our Core Offering
In-Warranty Excellence
Premium Warranty Support. Zero Compromise.

C4U delivers rigorous, OEM-aligned processes to ensure your devices receive the highest service quality throughout their standard warranty period.
What you get :
- Certified engineers trained directly on OEM standards
- Genuine OEM spare parts for every repair
- Strict adherence to brand-specified repair workflows
- Consistent SLA-driven issue resolution
Perfect for enterprises demanding reliable, seamless support without deviations.
Out-of-Warranty Solutions
Flexible Coverage Tailored to Your Business Needs.

A structured post-warranty support program built to extend device life while controlling costs and maintaining workforce productivity.
What you get :
- Custom post-warranty SOW & SLA commitments
- Affordable extended support options across models
- Priority ticket handling for critical devices
Ideal for organisations scaling long-term device lifecycle management.
ADLD Protection
Accidental Damage. Liquid Damage. Fully Covered.

Advanced protection that shields enterprise devices from sudden drops, spills, and mishaps — minimising downtime and productivity impact.
What you get :
- Full accidental & liquid damage protection
- Fast claim approvals with minimum documentation
- On-site repair or replacement support
- Reduced device replacement expenditure for IT teams
Perfect for high-mobility teams and field-intensive operations.
No Questions Asked Support
Instant Approvals. Hassle-Free Service. Always.

A frictionless support experience where issues are resolved without unnecessary checks, approvals, or explanations.
What you get :
- Direct service initiation, no justification required
- On-site engineering support where needed
- Quick turnaround backed by predefined SLAs
- Zero delays caused by paperwork
Ideal for enterprises that prioritise speed over procedural friction.
Zero Handling Charges
Transparent Support. No Additional 
Costs.

C4U ensures enterprises never pay hidden or incidental handling fees, making device support predictable and cost-efficient.
What you get :
- Zero collection or handling fees
- No logistics or processing charges
- Simple, predictable annual subscription
- Reduced admin overhead for IT teams
Perfect for organisations optimising operational expenditure.
Efficient Support Framework
A Smart, Streamlined System Built for Enterprise Speed.

C4U’s in-house support ecosystem ensures clarity, traceability, and quick escalation whenever needed.
What you get :
- Dedicated POC for your organisation
- Toll-free hotline for priority access
- Centralised ticketing & issue tracking
- Defined escalation matrix for swift resolution
Perfect for distributed teams requiring consistent multi-location support.
Theft Coverage
Enterprise-Grade Protection Against Device Loss.

Advanced theft coverage ensures business continuity even when devices go missing, reducing financial and operational impact.
What you get :
- Coverage for stolen enterprise devices
- Minimal-documentation claims process
- Replacement support to reduce downtime
- Compliance-ready documentation for IT governance
Perfect for organisations with field teams or high-mobility assets.
Direct PAN India Servicing
Nationwide Presence. Direct Brilyant Support.

Receive uniform, high-quality support across metros, semi-urban, and remote locations through Brilyant’s direct service network.
What you get :
- PAN India onsite availability
- Standardised service levels across regions
- Faster response for remote teams
- Central coordination for large enterprises
Perfect for organisations with geographically distributed workforces.
Extended OEM Warranty
Longer Protection. Longer Productivity.

Enhance your device lifecycle with OEM-approved extended warranty options — covering everything beyond the standard period.
What you get :
- Extended coverage for hardware issues
- Protection for physical & liquid damages
- OEM-backed repair standards
- Multi-year assurance for mission-critical devices
Perfect for organisations maximising device ROI through longer use cycles.
Brilyant’s Service Delivery Modes
Telephonic Support
Quick L1 troubleshooting from expert technicians, ideal for resolving minor workplace issues instantly.
Remote Technical Assistance
Engineers take remote control to fix end-user problems seamlessly, reducing downtime.
On-Site Support
Certified experts visit your office for diagnosis, repairs, and genuine spare replacements.
Pickup & Drop Convenience
Hassle-free support for Tier-3 and Tier-4 cities with device pickup and return to your location.
C4U Service - Elevating Your Warranty Experience
C4U enhances traditional warranty support with accident protection, nationwide servicing, simplified claim workflows, and enterprise-grade coverage, ensuring devices remain productive across their entire lifecycle.
Why Choose Brilyant for Workspace Solutions?
Business-Centric Approach
We don’t sell IT. We deliver solutions that solve real workplace problems.
Modular & Scalable
Start small or go enterprise-wide—our solutions grow with you.

End-to-End Partnership
From consultation to implementation to ongoing support—we’re with you at every step.
How do we work with you
01. Assessment
Understand your current infrastructure & future goals
02. Blueprint
Design a scalable, secure, and cost-efficient roadmap
03. Implementation
Build, migrate, and deploy solutions
04. Optimization
Monitor performance and continuously improve
05. Support
Get 24x7x365 operational and security support
Service Coverages
In-Warranty Excellence
OEM-led processes, trained engineers, and 100% genuine spare parts.

Out-of-Warranty Solutions
Structured SOWs, SLAs, and flexible support packages.

Extended OEM Warranty
Long-term protection for hardware, liquid, and physical damage.

Let’s Elevate Your Workspace Support Experience
Whether you want to streamline device support, strengthen enterprise protection, or adopt a reliable workspace solutions support services package, Brilyant’s C4U tier is built for you.
Transform faster. Support smarter. Keep every device at its best.
Comprehensive post-sales coverage package for your enterprise Apple devices
PART CODE: C4U-AM-EW2AD3
Exclusive for Brilyant's customers
| Inclusions | |
|---|---|
| OEM Warranty | 1 Year |
| Extended Warranty | 2 Year |
| ADLD | 3 Year |
| Telephonic Support |  |
| Remote Diagnosis & Technical Support | |
| On-site Support at all Brilyant locations | |
| Pick-up & Drop Service at all Brilyant / Non-Brilyant locations | |
| Dedicated Support Coordinator | |
| Price | Economically priced as per industry standards |
| Exclusions | |
Purchase within 60 days of device purchase to avail benefits that maximizes your savings!
FAQ'S
  The package can be purchased within 60 days of the device purchase from Brilyant.
   The C4U Enterprise package has an overall 3 years warranty with 3 years ADLD cover and 2 years of EW.
  In case of ADLD claim, reporting has to be done within 24 hours of the incident.
  You can avail up to three support instances, one per year.
  100% of repair cost during these damages will be borne by Brilyant IT.
  The C4U Enterprise package is comprehensive and has no questions asked post-sales coverage as well as pre-approved repairs.
  The C4U Enterprise package cover accidental and physical damages for 3 years.
  The plans only cover the devices and does not cover consumables, batteries and accessories that come with them.
  As per our plan’s terms and conditions, theft is not covered in any of our plans.
   Yes, every repair or replacement of the device is Apple certified.
   We are a pan-India service provider.
   This plan lets you avail telephonic services, no questions asked.
   This plan lets you avail remote services, no matter where you are located.
   Yes, pickup and delivery repair service is available as per eligibility criteria. Please read the terms & conditions to get to know the eligibility criteria.