Key Responsibilities:

I. System Implementation & Configuration:

• Analyze, document, and translate business requirements from various departments (Sales, Marketing, Finance, Operations) into technical specifications for ZOHO applications.
• Configure, customize, and deploy modules within ZOHO products, primarily Zoho CRM, Zoho Creator, Zoho Analytics, and Zoho Desk/Projects.
• Design and implement custom workflows, blueprints, validation rules, and custom functions using Deluge Scripting to automate business processes.
• Manage user roles, profiles, security settings, and data sharing rules within the ZOHO ecosystem.

II. Data & Reporting:

• Design, develop, and maintain reports, dashboards, and custom visualizations in Zoho Analytics to provide actionable insights on key performance indicators (KPIs).
• Ensure data integrity and cleanliness across all ZOHO applications through regular audits, data cleaning, and migration processes.
• Perform data analysis to identify trends, opportunities, and areas for process improvement.

III. Integration & Support:

• Integrate ZOHO applications with other internal and external third-party systems using APIs and ZOHO Integrations.
• Provide ongoing end-user support, troubleshoot system issues, and resolve bugs related to ZOHO applications.
• Develop and conduct training sessions and create documentation for end-users to ensure effective adoption of the systems.

Qualifications and Skills

• Required:
  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
  • Proven experience (e.g., 2+ years) as a Business Analyst, System Administrator, or similar role, with direct experience in the ZOHO platform.
  • Strong functional and technical expertise in at least two of the core ZOHO applications (Zoho CRM, Zoho Creator, or Zoho Analytics).
  • Proficiency in business process mapping and requirements gathering.
  • Excellent analytical, problem-solving, and critical thinking skills.
  • Strong communication (written and verbal) and interpersonal skills to collaborate with technical and non-technical stakeholders.
• Preferred (A Plus):
  • Certification in a ZOHO product (e.g., Zoho CRM Certified Administrator, Zoho Creator Certified Developer).
  • Experience with Deluge Scripting.
  • Familiarity with database concepts and experience with SQL.
  • Experience with API integrations and data migration tools.
  • Knowledge of project management methodologies.